Communication no longer means only polishing public speaking skills. Every "transaction" a leader has with a follower involves some element of interpersonal communication, some quite subtle.

Poor communication between a leader and followers puts the leader at risk for losing the trust of the followers. Topics in this seminar include:

• The powerful role of perspectives, especially those of listeners
• The always-present influence of non-verbal communication, much of it unintentional
• The critical skills involved in listening
• Expanding the personal conversation from its role as the basic unit in communication to an effective technique for communicating more widely
• The role of communication in conflict resolution and negotiation
• The important distinction between informative communication and persuasion

The program may also include:

• Leading effective formal communication programs to employees
• Dealing with the media and other external audiences

Communicate! is available as part of our Ready Leadership Solutions, Custom Leadership Solutions, and periodically as one of our Individual Solutions.